they seems so enthusiastic in it.
(Mark. this is the one and only time i asked if there's discounts for printing more.)
I asked them to send me a customized link in etsy for me to bid,
but they didn't. They sent me a direct paypal invoice instead.
In this way, no customers can feedback on them in etsy.
As a buyer, I did my part in transferring $ to merchant swiftly.
I don't delays payment as I need my stuffs urgently.
Then after paying,
their stunts started.
14th of April I sent in enquires, I've paid.
They said will send me design mock up the next day.
No emails,no etsy message, no notifications.
16th of april, I waited till end of the day,
I sent in a msg in etsy.
Then they replied.
'Our designer is sick'
(see my msg: I mentioned 'URGENTLY')
Okie, u said Monday.
I checked their etsy listing,
I didn't see any information saying 1-2 weeks preparation.
Since they said there is, I apologized that maybe i didn't 'noticed'.
They mentioned next day on the 16th.
But.....no replies on the 17th.
On the 18th they asked for my email.
What they deliver to me ,
is different from what I see on the picture in their etsy.
Fonts are different, pictures are different.
So I've asked why is it so different? how am I gonna to accept?
For the first time , I felt deceived.
They replied,
'Because our designs are with the old designer
and he left the company.' They have to re-do the design again.
Well, if you change your designer, it's ain't my problem.
If you cant give what customers what they bid for in etsy,
you should change the photo in your etsy listing.
As a customer, I bid for what I see.
I expect to get what I see.
18th April to 23rd of april
I requested them to change the fonts a few times.
A few times as in 3 times.
I asked them a few times why is the font so different.
They chose to ignore my qns every time.
Then during my last request, they didn't reply me.
So I asked if they got my email and why they seems can't be bothered.
They got pissed off and replied me a rude email on the 23rd april.
I paid you to do the job,
definitely you have to deliver your service.
if you have no patience as a designer, close your business.
This aint the right attitude to do business.
Below is my reply to them.
Fine. Let this matter rest cos they apologized in their next email.
18th of april to 27th of april.
This is how long they took.
10 days to finish the design.
They emailed me on the 27th of April saying they sent out the invitations.
When I asked when can I received cos I mentioned before that I need it urgently.
(Because the design part took too long to finalize.)
This is their reply in email.
QUICK POST is what they mentioned.
10 days is what they mentioned.
So I supposed maybe by the 7th ,
I should be able to get my invitations.
But I didn't.
I gave a few days allowance, cos sometimes mail might be late.
3 days later, on the 10th of may.
I emailed them again.
This time, I'm getting worried.
They told me the latest update is that item has been sent out of country
The date was on the 8th of May.
And I should be receiving it and
asked me check with my local post.
I called up singpost
and gave the reference number.
NO RECORD.
So I asked the customer service,
how long it takes for speedpost to reach Singapore from Bulgaria.
She replied me,
Just to let you know, the item reference you gave me,
is not speedpost.
Speedpost item reference should start with 'EE'
Not 'RI'
I was shocked.
'RI' is a REGISTERED mail.
Double shocked.
I took a deep breath and asked how long will the registered mail reach sg?
'It's just a normal registered mail
And it takes 14 days to deliver to singapore.'
O__O
14 DAYS?!!???
8th of may + 14 days = 22nd of may.
My blood boils.
My wedding is on the first week of June.
How am I gonna have time ?
I confronted them for their mistakes.
I requested them re-send it again through DHL or UPS.
They started replying me in a rude and sacarstic way.
Instead of admitting its their negligence, they blamed it on me saying I didn't pay.
They claimed I asked for MANY discounts.
WTF.
Read previous screenshots.
I asked once only.
I asked them for total cost, they never include in the speedpost fees,
they blamed me for not paying.
when I asked them for total cost, they said this specific amount.
So I definitely think they already included the speedpost fees.
How will I know they didn't and charge me for normal postage fees instead?
I mentioned so many times I need it URGENTLY.
They said 'QUICK POST' in previous email.
Registered mail is NOT a quick post.
Do they know how to differentiate?
Read how contradicting they are.
First, they said, I should be receiving it by now,
then now ,they say I never pay for speedpost.
Goodness.
Super contradicting.
They replied in a sarcastic way
that they think delivery will be on this coming monday 13th may
or tuesday 14th may
because it fly with an AIRPLANE, not bus or truck.
-Roll my eyes-
I think they're the dumb ones.
I don't think they understand it takes 14 days for registered.
Read the below reply form them.
This is my last email to them,
from there...total no replies.
This shows how IRRESPONSIBLE they can be.
Instead of apologizing for their mistakes or finding ways to amend,
they find all ways to find excuses n blamed the customer instead.
I wrote feedback on their FB page,
They deleted it.
Then i post it up again and they delete it again.
Now they even banned me from posting feedback on the page.
WHY DO SO?
Aint all customers' feedback important?
Why delete?
why banned me on FB page?
Guilty-conscious.
Well, these
screenshots as proof.
Every word you said are proofs.
They said either this monday or tue that I will get the invitations.
I SHALL SEE, how FAST is their 'AIRPLANE'.
From my dream designed invitations to a total disaster.
https://www.facebook.com/pages/Royal-Style-Weddings/144749628898869
http://www.etsy.com/people/royalstyleweddings
So people out there whoever that is considering of hiring them,
Please think twice.
Really.
You wouldn't want such an IRRESPONSIBLE merchant
to handle your important day.
They can fuck up MY wedding preparations
and denied it.
I paid and end up I get tons of attitude and shits.
Till now I have no idea where are the hell are my invitations!
No records, nothing!
And merchant goes MIA.
ROYALSTYLEWEDDINGS
IRRESPONSIBLE!
RUDE!
F*CKED UP.
Please spread this around
as a gentle reminder and feedback for brides-to-be.
Don't let such irresponsible company f*ck up your wedding.
The first and the last time I will hire such.
Count me as I'm unlucky.
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